We are an export oriented company and deliver our products worldwide. However, we are subject to rules, regulations and laws which we, as an Authorized Economic Operator AEO-C, observe very strictly. We therefore ask for your understanding that we do not deviate from our processes in any way when handling exports and that we adhere to the legal requirements of the Federal Republic of Germany and the European Union!
Depending on the country of destination, we require a written confirmation from you regarding the final recipient of the goods. Our export accompanying documents (ABD) are created via the electronic ATLAS export system. In case of shipments which are taken over by a forwarding agency, we must always be informed by you of the customs office of departure from the European Union, otherwise we cannot create the MRN (Movement Reference Number). In case of takeover by UPS, FEDEX/TNT or DHL we do not need this information from you.
For deliveries outside the European Union we only deliver on a prepayment basis. Please understand that we issue the invoice only when the goods are ready packed for shipment. In this way we avoid errors in the information on weights and dimensions.
Please note that a subsequent issuance of a certificate of origin is not possible. If you need a certificate of origin, the required time for the administrative part will be extended by approx. 3 - 4 days. Certificates of origin are issued free of charge if the order value exceeds Euro 4,000. Below this amount we charge a fee of Euro 200,-- for the issuance and confirmation by the Chamber of Commerce and Industry.
If you want to check before delivery whether and if so in what amount customs duties are due, we will of course inform you in advance of the corresponding correct HS code of the goods.
If you need a VAT number or other additional information on the invoice for trouble-free customs clearance in your country of destination, please let us know when placing your order.
Our team has 30 years of experience in foreign trade and we always pay attention to a correct handling in your and our interest!
We are very much looking forward to a successful cooperation with you.
Sanctions against Russia and Belarus
Due to the sanctions imposed by the European Union against Russia and Belarus, we will no longer be issuing quotations or making deliveries to Russia and Belarus as of 24.02.2022. These measures also apply to all inquiries concerning North Korea.
Furthermore, depending on the country of destination, we must unfortunately additionally request a legally binding declaration from you that the goods you have ordered are intended for you and will remain in the country in which you have your residence. Please understand that.
Pakistan, Iran, Syria, Iraq, Zimbabwe, Somalia, Sudan, South Sudan:
Due to the time-consuming processing to obtain a zero clearance certificate (Unbedenklichkeitsbescheinigung) from the Federal Office of Economics and Export Control, we generally do not ship to the above countries. We reserve the right to add further countries to this list if the factual situation and legal regulations change.
Egypt:
Due to the new ACI procedure (pre-registration of imports) and only rarely incoming inquiries from Egypt, we have stopped all deliveries to Egypt due to the high bureaucratic effort. We ask interested parties to contact a German exporter specialized in Egypt if necessary.
